You May Request a Return or Exchange If
- You receive the wrong product.
- The product arrives damaged, leaked, or with defective packaging.
- There are missing items or incomplete sets in your order.
- There are genuine concerns about product contamination or spoilage.
You May Not Request a Return or Exchange If:
- The product has been opened or used.
- The product is returned without original packaging.
- The request is based on taste preference.
- The item was stored improperly after delivery, for example exposure to heat, moisture, or pests.
- The issue is reported after the allowed time window.
Time Window & Verification Process
- To maintain safety standards, please inform us within 3 days of receiving your parcel.
- Reports made after this time cannot be accepted.
Verification Process
- Please send photos or videos showing the issue.
- In some cases, we may ask you to return the product for inspection before processing a refund or exchange.
Refund Policy
Refunds Are Approved When:
- The product is confirmed to be damaged, defective, or incorrectly packed.
- The order contains missing items or pieces.
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The issue occurred due to an error from MomSa.
Refund Method
- Refunds are sent through bank transfer, Easypaisa, or JazzCash.
- Processing time is 3 to 7 working days after we receive and review the returned product.
Refunds Are Not Provided When:
- The baby does not like the taste.
- The product was mishandled after delivery.
- The issue was reported after the valid 3 day window.