• You receive the wrong product.
• The product arrives damaged, leaked, or with defective packaging.
• There are missing items or incomplete sets in your order.
• There are genuine concerns about product contamination or spoilage.

• The product has been opened or used.
• The product is returned without original packaging.
• The request is based on taste preference.
• The item was stored improperly after delivery, for example exposure to heat, moisture, or pests.
• The issue is reported after the allowed time window.

1. To maintain safety standards, please inform us within 3 days of receiving your parcel.
2. Reports made after this time cannot be accepted.

Verification Process

1. Please send photos or videos showing the issue.
2. In some cases, we may ask you to return the product for inspection before processing a refund or exchange.

Refunds Are Approved When:

• The product is confirmed to be damaged, defective, or incorrectly packed.
• The order contains missing items or pieces.
• The issue occurred due to an error from MomSa.

1. Refunds are sent through bank transfer, Easypaisa, or JazzCash.
2. Processing time is 3 to 7 working days after we receive and review the returned product.

Refunds Are Not Provided When:

• The baby does not like the taste.
• The product was mishandled after delivery.
• The issue was reported after the valid 3 day window.