Refund policy

Our Commitment to Quality

At Momsa, every order is freshly prepared in small batches using carefully selected ingredients after you place your order. Because our products are made to order and are perishable, we are unable to accept returns or exchanges once an order has been delivered.

Momsa is licensed by the Punjab Food Authority (PFA) and follows all applicable PFA food safety, hygiene, and manufacturing protocols during the preparation and packaging of our products.

We take the quality and safety of every batch we prepare very seriously. If you ever have a genuine concern about your order, please contact us. Every report is investigated thoroughly because your baby's health and safety are our highest priorities.

Missing, Incorrect, or Damaged Items

Please inspect your order as soon as you receive it.

If any item is missing, incorrect, or arrives damaged, please contact us within 24 hours of receiving your parcel.

You can reach us at:

Email: momsa.pk@gmail.com

WhatsApp: 0312-7099029

To help us investigate and resolve the issue quickly, we may request photographs of the parcel, packaging, and the products you received.

Taste Preference

Every baby has unique taste preferences. Since all Momsa products are freshly prepared specifically for your order, we are unable to offer refunds, returns, or exchanges if your baby does not like the taste of a product.

If you're introducing a product for the first time or are unsure whether your baby will enjoy it, we recommend purchasing one of our Sample Packs or Trial Packs before ordering larger quantities.

Unexpected Reactions or Product Quality Concerns

If your baby experiences an unexpected reaction or illness after consuming one of our products:

Stop feeding the product immediately.
If your baby's symptoms are severe, persistent, or concerning, seek advice from your pediatrician or healthcare provider without delay.
Contact us as soon as possible by email or WhatsApp.

Our team will guide you through the next steps.

To investigate the concern, we may request:

The remaining product for quality testing (return shipping costs will be borne by Momsa where applicable).
The manufacturing date and batch details printed on the packaging.
Information about your baby's symptoms, when they occurred, and how the product was stored, prepared, and served.

This process helps us determine whether there may have been a manufacturing or quality issue and enables us to verify whether any similar reports have been received for the same production batch.

Although we follow strict food safety and quality standards, individual reactions may occur due to allergies, food sensitivities, underlying medical conditions, or foods consumed from other sources. Every reported concern is assessed individually.

If our investigation confirms that the issue resulted from a manufacturing or quality defect, Momsa may, at its sole discretion, provide a full refund, replacement, store credit, or another appropriate resolution. Where returning the product is necessary for our investigation, Momsa will bear the return shipping costs.

Approved refunds, where applicable, will be processed using the original payment method within 7 to 10 business days. Processing times may vary depending on your bank or payment provider.

Food Allergies and Individual Sensitivities

Every baby is unique and may have individual allergies or sensitivities to certain ingredients. Parents and caregivers are responsible for reviewing the ingredient list before feeding and for introducing new foods gradually, particularly if their baby has known allergies or dietary restrictions.

If you are uncertain whether a product is suitable for your baby, we recommend consulting your pediatrician before use.

Storage and Handling

Our products should be stored, handled, and used according to the storage instructions provided with each order. The cereals should be kept in airtight containers and tiny treats should be refrigerated.

Momsa cannot be responsible for issues arising from improper storage, handling, preparation, misuse, or consumption after the recommended storage period.