Shipping policy

Shipping Policy

Thank you for choosing Momsa!

Every Momsa order is freshly prepared in small batches after you place your order. We do not keep ready-made stock, allowing us to deliver the freshest possible food for your baby.

Order Processing

Orders are prepared after they are confirmed.

Our standard processing time is 1 to 3 business days, excluding weekends and public holidays. During periods of high demand, promotions, or holidays, processing times may be slightly longer.

If there is an unexpected delay in preparing your order, we will notify you using the contact details provided during checkout.

Delivery

Once your order is dispatched, delivery times depend on your location and the courier service.

Typical delivery times are:

Major cities: 2 to 3 business days
Other areas: 3 to 8 business days

These are estimated delivery times and are not guaranteed. Delays caused by weather, courier operations, public holidays, or circumstances beyond our control may occasionally occur.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

We may offer free shipping promotions from time to time. Any such promotions will be subject to the terms communicated at the time of the offer.

Receiving Your Order

Please ensure that someone is available to receive your order at the shipping address provided.

Inspect your parcel immediately upon delivery. If any item is missing, incorrect, or damaged, please contact us within 24 hours by emailing momsa.pk@gmail.com or WhatsApp us at 0312-7099029.

To help us investigate promptly, we may request photographs of the parcel, packaging, shipping label, and products received.

Delivery Delays and Failed Deliveries

Customers are responsible for providing complete and accurate shipping information.

Momsa is not responsible for delays or additional delivery charges resulting from:

Incorrect or incomplete delivery information.
Failure to answer courier calls or receive the parcel.
Multiple failed delivery attempts.
Circumstances beyond our reasonable control, including weather, road closures, strikes, or courier disruptions.

If an order is returned to us because delivery could not be completed, any applicable reshipping charges will be the responsibility of the customer.

Freshness and Storage

Our products are perishable and should be stored according to the storage instructions provided with your order.

Momsa cannot be responsible for any deterioration in product quality resulting from delayed receipt of the parcel, improper storage, improper handling, or consumption after the recommended storage period.